Platinum Level Service Includes:
Platinum Level Service
Includes:
Best Value!
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Initial Site Survey (27-Point Network Audit):
A technology audit team will come on-site
to create initial network documentation, as well as audit your
network for potential problem areas including:
- Network security
- Data back-ups
- Virus protection
- Spam filtering
- Hardware integrity (check for pending
failures)
- System performance and trends
- Overall network design and layout
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Network Monitoring:
This 24/7 network monitoring service will
allow us to watch every aspect of your network to detect and
report problems before they escalate into downtime, data loss,
or expensive repair issues. Some of the items we will monitor
include:
- Server traffic and load
- Hardware integrity and reliability
- Storage space and availability
- Back up success and failures
- Anti-virus protection
- Uninterruptible Power Supply (UPS)
monitoring
üQuarterly
On-Site Consultation:
Every three months we will come on-site to
perform an extensive analysis of your network’s trends,
security, and performance, as well as to review your company’s
goals and technology issues with you. This quarterly review will
allow us to make specific recommendations for improving your
network performance, office productivity, and help you plan and
budget for future IT needs.
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Guaranteed 1-Hour Response to Technical Problems
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Unlimited Remote/Phone/Help Desk Support:
You and your employees can call anytime
during business hours and speak to a technician about problems
they are experiencing.
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A Preferred Client Discount of 25% on Non-Covered Technical
Support:
This includes network upgrades, special
projects, or any other type of service we offer outside of this
plan.
ü Virus Definition
and Security Patch Updates
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Creation of Acceptable Use Policy
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Monthly Executive Summary Report and Daily System Status E-mail
Update
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Unlimited Spam Filtering For All Users:
Thanks to a remote filtering service we
offer through the
Reflexion
system, we can stop 98% of all spam and filter 100% of viruses
sent via e-mail without requiring you to purchase and maintain
expensive in-house hardware or software.
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Monthly Network Tune Up:
Every month a technician will come on-site
and conduct a thorough audit and tune up of your network to:
- Review and update available security
patches
- Check status of Anti-Virus Clients
- Test peripherals, such as UPS(s)
- Perform a full data restore to ensure
back-ups are functioning properly
- Review hard drive space, memory, CPU
utilization
- Review network documentation and make
changes as necessary
- Review routers, firewalls, switches
for failure or problems
- Optimize server for maximum
performance and reliability
- Review and install operating system
updates
- Test backup and restore data
- In-depth review of server logs for
errors and potential problems
- Add and remove users
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Email Archiving, Discovery & Recovery For Up To 40 Users
RADAR is a managed email archiving service that operates in
conjunction with your existing IT network to ensure the
protection, preservation and continuous operation of email
communication for your business, while providing on-demand email
access for users anywhere and anytime.
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Client Access to Virtual System Administrator
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Unlimited Software Upgrades (labor only)
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Spyware Monitoring and Removal
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Adding and Removing Users
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Virus REMOVAL and Cleaning
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Loaner PC/Server
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Vendor Liaison Services
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FREE Server Restore:
In the case of fire, flood, or other
disaster, we will restore your server to its original state.
(Labor only. Software and hardware costs are additional.)
ü FREE
Year-End Technology Review to help you plan how to use
technology to increase productivity, cut costs, gain competitive
advantages, and support your company’s growth.
ü FREE
Server and Workstation Loaner in the event of a workstation or
server crash
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FREE Break-Fix Services:
In the RARE event that your network goes
down or if you experience any type of problem, our team of
senior technicians will troubleshoot and resolve the issue at NO
ADDITIONAL SERVICE FEE to you. You can consider this like a
network insurance plan.
Plus,
you will be covered under our 100% No-Hassle Guarantee:
We are so
confident in our
NetWatch program
that we are willing to back it up with a powerful guarantee that
no other IT firm or consultant would dare to make:
We guarantee that we will be able to detect, diagnose, and
PREVENT any type of network problem from escalating into major
outages. If by some odd chance your network goes down, if you
get a virus, a hacker invasion, or any other problem that
requires clean up and fixing, we will do all of the work
necessary to restore your network back to full speed with no
additional service fees to you.
Pricing: $595 per
Month Minimum
$93.75 per
Workstation
$295 per
Server
$85 per Additional Network Device Monitored (Firewalls, routers,
switches, etc.)