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Silver Plan Details |
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Silver Level Service Includes: ü Initial Site Survey (27-Point Network Audit): A technology audit team will come on-site to create initial network documentation, as well as audit your network for potential problem areas including:
ü Network Monitoring: This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:
ü Semi-Annual On-Site Consultation: Every six months we will come on-site to perform an extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.
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Guaranteed 4-Hour Response to Technical Problems ü First 10 Minutes of Remote and Phone Support per PC/Server Included, Then $20 per 15-Minute Increments
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A Preferred Client Discount of 15% on Standard Technical Support
Rates
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Creation of Acceptable Use Policy ü Monthly Executive Summary Report and Daily System Status E-mail Update
ü Spam Filtering For Up To 10 Users Thanks to a remote filtering service we offer through the Reflexion System, we can stop 97% of all spam and filter 100% of viruses sent via e-mail without requiring you to purchase and maintain expensive in-house hardware or software. Note: an additional fee of $3 per user per month will be charged for users above the initial 25.
Pricing: $150 per Month Minimum $19.95 per PC $95 per Server $14.95 per Additional Network Device Monitored (Firewalls, routers, switches, etc.) |
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Don't Take Our Word For It...See What Our Customers Have To Say...
Your Netwatch Program has been a blessing. We have a fixed monthly payment which makes budgeting for our technology needs, simple and consistent. We are spending far less money annually. And having all our computers and server monitored has all but eliminated downtime. We have peace of mind knowing everything is kept up-to-date and running smooth. And if we do need a repair done, there is no additional cost. Most of the time we do not even know there is a problem; your team corrects it before there is an outage. My only regret is that we did not do this sooner.
Pam Fuentes, Family Psychiatric Services |
